Company Info

Company Profile

Claims Team Leader


Job ID:






Salary Type:

per year

Employment Type:

Full time


Claims Team Leader


Accounting & Financial



Job Description:

Fantastic opportunity for a Claims Team Leader to join a market leading Claims Management Company based in Ipswich. You will be leading and motivating a team of motor claims handler to achieve team objectives.

Duties of Claims Team Leader

* Manage a team where each handler has a live client caseload of at least the target for their role and level.

* To ensure a team achieves an average elapsed time for open claims of at least their target level.

* Ensure all customer complaints are acknowledged within 24 hours and resolved within 5 days.

* Challenge current work procedures and recommend cost effective process improvements or

* developments that improve productivity, customer service or staff satisfaction.

* Act as a referral point for the team.

* Carry out quality audits

Skills required for Claims Team Leader

* Minimum of 2 years' experience managing a team

* Good working knowledge of the Insurance industry desirable

* Ability to motivate and proactively coach others

* Ability to work under pressure

* Ability to manage change positively

* Basic knowledge of relevant legislation - Financial Ombudsman Service (FOS) and Financial

* Conduct Authority (FCA).

As an employee you will receive a competitive salary with excellent benefits which include

* Opportunities for personal development and training

* Pension via auto enrolment

* Subsidised gym membership

* A generous staff social fund for use on social events and outings, both

* in and out of the office

* Amazon voucher every year on your birthday

* Free fruit available every day in the office

* A free eye check each year and contribution towards glasses

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